Branches & ATM/CDM 
Customer Services
Introduction
Introduce, instruct and answer enquiries about all the products and services of OCB
Emergency Service
- Support and check transaction information: loans, deposits, credit cards, e-banking…
- Block credit cards in emergencies, receive lost/stolen cards information and block savings account, helps customers protect assets timely in case of unexpected incidents.
- Receive and resolve customer’s complaints, feedback on staff’s attitude and OCB’s policies of products, services
Card Services
- Unlock PIN
- Lock/Unlock online transaction feature - International Card
- Update VIP mode - International Card
- Apply for 0% interest installment payment - International Credit Card
- Apply for an International Credit Card
Self Service
- Lock card
- Lock login account for E-banking
- Look up Credit Card Limit, Credit Card Outstanding Balance
- Look up payment account balance
- Look up balance, term, interest rate, opening date and maturity date of savings
- Look up outstanding balance, total overdue principal, total overdue interest, loan maturity date
Others Service
- Provide information about products, services, preferential policies, promotions
- Instruction to register and use OCB services
- Receive and resolve suggestions, questions and complaints about promotions, OCB products and services being provided
- Receive and resolve comments and complaints about the service attitude of officers and staff
Information Check
- Account balance
- Transaction information: Loan, Deposit, Cards, E-Banking ...
Frequently Asked Questions
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Contact us
| Hotline (VN): | 1800 6678 Free calls 24/7 |
|---|---|
| Hotline (International): | (84) 28 7305 6678 |
| Email: | dvkh@ocb.com.vn |
To ensure quick and secure service, customers are kindly requested to contact using the phone number registered with OCB. Since January 1, 2023, OCB Customer Service Center has been utilizing the Voice Brandname OCB service (OCB branded calls) to reach out to customers for the purpose of implementing customer care programs, informing customers of the resolution of their complaints or grievances, and other related programs.
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