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Customer service 24/7

1800 6678

(Started since 1st October 2014)


  • 24/7 Service (free)
  • Benefits offering

  • Introduce, instruct and answer enquiries about all the products and services of OCB.
  • Support and check transaction information: loans, deposits, credit cards, e-banking…
  • Block credit cards in emergencies, receive lost/stolen cards information and block savings account, helps customers protect assets timely in case of unexpected incidents .
  • Receive and resolve customer’s complaints, feedback on staff’s attitude and OCB’s policies of products, services

  • Please contact us via Hotline 18006678 or Email dvkh@ocb.com.vn for further advice and support on OCB’s products, services.

  • To ensure Customer’s safety and improve the quality of advice via telephone, please visit OCB’s Branch/Transaction Office to register password to contact us via Contact Center (Registration form). With a separate and completely private password, Customer can call us via Hotline18006678, 24/7 advice and support services.
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